Windstream
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Contact Windstream

For the most accurate contact information, please select your industry or area of interest.

Government, Education & Rural Medical/Healthcare Contacts

Toll Free Number 1.877.599.3285

ADMINISTRATION:

Sean Fleming – Vice President, Government, Education & Rural Healthcare
p: 812.456.1269 – e:

Dan Greenbank – Director of Sales - Western Region
p: 812.759.7991 – e:

Robbie Tindall – Director of Sales - Eastern Region
p: 812.759.2811 – e:

ACCOUNT EXECUTIVES:

Scott Bailes – IN, southern IL, southeast MO, AR
p: 812.456.4745 – e:

Julie Helfman – FL, SC, GA
p: 812.759.2860 – e:

Peter Konrad – VA, NC, KY
p: 812.253.2070 – e:

Decker Perkins – northwest MO, IA, MN, KS, NE, SD, ND
p: 913.751.3201 – e:

Brian Smothers – AL, MS, TN, LA
p: 812.759.9747 – e:

Allison Steranko – OH, WV, PA, MD
p: 812.759.2839 – e:

Randy Wright – TX, OK, NM
p: 812.759.2877 – e:

Peter Zivkovic – northern IL, WI, MI
p: 812.759.0933 – e:

Jenny Boone – Account Manager
p: 812.253.2192 – e:

Justin Kelce – Sales Engineer
p: 812.759.7881 – e:

Large Enterprise Contacts

Toll Free Number 1.877.599.3284

ADMINISTRATION:

Mark Turnipseed – Vice President
p: 812.759.7897 – e:

REGIONAL SALES MANAGERS:

Mitch Billington – MI
p: 812.253.2172 – e:

Chris Davis – WI, MN, IL
p: 262.792.7715 – e:

Mike Day – IN, IL, KY, MO
p: 812.759.7983 – e:

John Drexler – WI, MN
p: 608.288.2023 – e:

Scott Incrocci – GA, AL, FL
p: 812.253.0064 – e:

Mike Lauterbach – WI, IL
p: 608.368.1525 – e:

Chris Williams – OH, KY
p: 513.779.3002 – e:

SALES ENGINEERS:

Greg Harcrow – Senior Sales Engineer
p: 812.253.1570 – e:

Justin Kelce – Sales Engineer
p: 812.568.5006 – e:

Brian Rogers – Senior Sales Engineer
p: 608.288.2029 – e:

Marty Summers – Senior Sales Engineer
p: 812.456.1292 – e:

Joe Tuozzo – Senior Sales Engineer
p: 262.792.7273 – e:

Windstream is committed to providing only the highest quality services available in the telecommunications industry. However, when phone system or network problems do arise, we want every customer to have direct access to our dedicated service and technical personnel.

NETWORK TROUBLE REPORTING

Call the Windstream Customer Experience Center (CEC) at:1-800-876-7842

Please provide the following information when calling for service:
  1. Your company name and callback telephone number.
  2. Your Windstream circuit identifier.
  3. A brief description of the trouble.
  4. Location of the trouble.


In the rare event that you are unable to reach the Customer Experience Center using the above toll-free number, please utilize our diversely routed, toll-free number 1-888-255-7842.

Escalation Procedure

In the event that trouble resolution is not proceeding in a manner acceptable to you, please ask anyone in the CEC to escalate the situation by asking to speak to a Customer Experience Center Manager